Last updated: 11 August 2026
SolSteer Limited respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, create an account, purchase or enquire about our products or services, interact with our dealer network, or otherwise do business with us.
1. Who We Are
SolSteer Limited is a company registered in England and Wales under company number 11287576.
Registered office:
Oakwood House
Guildford Road
Bucks Green
Horsham
West Sussex
RH12 3JJ
United Kingdom
For the personal information described in this Privacy Policy, SolSteer Limited will generally be the data controller, meaning that we determine how and why your personal information is used.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:
Email: info@solsteer.com
2. The Personal Information We Collect
The personal information we collect depends on how you interact with us.
This may include:
Identity and contact information
This may include your:
name;
email address;
telephone number;
postal or delivery address; and
country or location.
Business information
Where you contact us in a business capacity, we may collect information such as:
company or organisation name;
job title or role;
dealer or distributor information;
business address; and
other information relating to your organisation or commercial relationship with us.
Account information
If you create or use an online account, we may collect information associated with that account, including:
account contact details;
login and account identifiers;
account preferences;
order history; and
information required to administer your account.
We do not store your password in a form that allows us to view it.
Order and transaction information
If you purchase products or services from us, we may collect information relating to:
products or services ordered;
quotations;
prices and payments;
billing and delivery information;
invoices;
returns;
warranties; and
other transaction records.
Payment information may be processed by third-party payment providers. We only receive or retain payment information to the extent necessary for the transaction and our business records.
Enquiries and communications
When you contact us, we may collect:
information provided through contact or enquiry forms;
emails and other correspondence;
telephone contact details;
technical or support enquiries;
product enquiries;
warranty or service information; and
records of our communications with you.
Technical and website information
When you use our website, certain technical information may be collected automatically, including:
IP address;
browser type;
device type;
operating system;
pages visited;
referral information;
approximate location;
date and time of visits; and
information about how you interact with the website.
Some of this information may be collected using cookies or similar technologies. Please see our Cookie Policy for further information.
Marketing preferences
We may also keep information about:
whether you have agreed to receive marketing communications;
the types of communications you are interested in;
your communication preferences; and
any request you have made not to receive marketing from us.
3. How We Collect Personal Information
We collect personal information in several ways.
Information you give us directly
For example, when you:
complete a website form;
contact us by telephone or email;
request a quotation;
create an account;
place an order;
register a product;
request technical support;
make a warranty claim;
communicate with one of our team; or
sign up to receive information from us.
Information collected automatically
When you visit our website, certain technical and usage information may be collected automatically through cookies and similar technologies.
Further information is available in our Cookie Policy.
Information received from other sources
Where appropriate and lawful, we may receive personal information from:
authorised dealers and distributors;
suppliers and service providers;
payment providers;
delivery and logistics providers;
other businesses with which we work;
publicly available business or professional sources; or
another person within your organisation.
Where personal information has been provided to us by another organisation or person, we will only use it where we have an appropriate lawful basis to do so.
4. How We Use Your Personal Information
UK data protection law requires us to have a lawful basis for using personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to enter into or perform a contract with you.
Legal obligation – where we need to process information to comply with the law.
Legitimate interests – where processing is necessary for our legitimate business interests or those of another party and those interests are not overridden by your rights and interests.
Consent – where you have freely given us permission to use your information for a particular purpose.
The main ways in which we use personal information are set out below.
Responding to enquiries and preparing quotations
We use contact, business and enquiry information to respond to questions, discuss products and services and prepare quotations.
Our lawful basis will normally be taking steps at your request before entering into a contract and/or our legitimate interest in responding to enquiries and developing our business relationships.
Managing customer and dealer relationships
We use personal information to establish and manage relationships with customers, dealers, distributors and other business partners.
This may include account administration, communication, product information, commercial discussions and providing relevant support.
Our lawful basis will normally be performance of a contract and/or our legitimate interests in managing our business relationships.
Processing orders and supplying products or services
We use personal information to:
process orders;
arrange payment;
deliver products;
provide services;
issue invoices;
manage returns;
provide warranties; and
administer customer accounts.
Our lawful basis will normally be performance of a contract, taking steps before entering into a contract and, where applicable, compliance with our legal obligations.
Providing technical support and after-sales service
We may use your information to diagnose problems, provide technical support, manage warranty enquiries and provide after-sales services.
Our lawful basis will normally be performance of a contract and/or our legitimate interest in supporting our products and customers.
Operating and improving our website, products and services
We may use website and usage information to understand how our website and services are used, identify problems and improve their performance and usability.
Depending on the technology involved, we may rely on our legitimate interests or your consent.
Where consent is required for cookies or similar technologies, we will request it through our cookie controls.
Security and fraud prevention
We may process information where necessary to:
protect our website and systems;
detect or prevent fraud or misuse;
protect customer accounts;
investigate suspicious activity; and
maintain the security of our business.
Our lawful basis is normally our legitimate interest in protecting our business, systems, customers and other users.
Maintaining business and financial records
We may retain and use information for bookkeeping, taxation, auditing, financial reporting and other legal or regulatory requirements.
Our lawful basis is normally compliance with a legal obligation and/or our legitimate interests in maintaining appropriate business records.
Establishing, exercising or defending legal rights
Where necessary, we may use personal information in connection with complaints, disputes, legal claims, debt recovery, regulatory enquiries or the protection of our legal rights.
Our lawful basis will normally be our legitimate interests and/or compliance with a legal obligation.
5. Marketing Communications
We may use your contact details to provide information about SolSteer products, services, developments, events or other relevant business information where we are permitted to do so.
Depending on the circumstances, we may rely on your consent or our legitimate interests, subject to the rules that apply to electronic marketing communications.
You can ask us to stop sending marketing communications at any time by:
using the unsubscribe option included in a marketing email; or
contacting us at info@solsteer.com.
If you ask us not to send marketing communications, we may retain limited information on a suppression list so that we can respect your request in the future.
Stopping marketing communications will not prevent us from contacting you about an existing order, account, contract, support request or other service-related matter.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies for purposes such as:
providing essential website functionality;
maintaining sessions and account functionality;
remembering preferences;
understanding website usage; and
measuring or improving website performance.
Where required by law, optional cookies will not be used unless you have provided the necessary consent.
You can manage your cookie choices using the cookie controls provided on our website.
Further details about the cookies and similar technologies we use are available in our Cookie Policy.
7. Who We Share Personal Information With
We do not disclose personal information unnecessarily.
However, we may share personal information with third parties where this is necessary for the purposes described in this Privacy Policy.
These may include:
Service providers
Companies that provide services to us, such as:
website and IT services;
cloud hosting;
communications services;
customer support systems;
business administration systems;
analytics;
payment processing; and
other technology services.
These organisations may process personal information on our behalf and are expected to handle it securely and in accordance with applicable data protection requirements.
Delivery and logistics providers
Where necessary to fulfil an order, we may provide relevant contact and delivery information to couriers, freight companies or other logistics providers.
Dealers, distributors and business partners
Where appropriate, we may share relevant information with authorised dealers, distributors or other partners, for example where they are involved in:
responding to an enquiry;
supplying a product;
providing local support;
servicing or warranty work; or
managing an existing customer relationship.
We will only share information that is reasonably necessary for the relevant purpose.
Professional advisers
We may share information with professional advisers such as accountants, auditors, insurers, banks and legal advisers where reasonably necessary.
Government, regulatory and law-enforcement bodies
We may disclose information where required by law, regulation, court order or a lawful request from a public authority.
Business transfers
If SolSteer Limited is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, relevant personal information may be disclosed to prospective purchasers, advisers or other parties involved in the transaction, subject to appropriate confidentiality and data protection safeguards.
8. International Transfers
SolSteer works with customers, dealers, distributors and service providers internationally.
This means that, in some circumstances, personal information may be transferred to or accessed from a country outside the United Kingdom.
Where UK data protection law restricts such a transfer, we will take appropriate steps to protect the information.
Depending on the circumstances, these measures may include:
transferring information to a country recognised by the UK as providing an adequate level of protection;
using approved contractual safeguards; or
relying on another lawful transfer mechanism permitted by UK data protection law.
Where required, we will also assess whether the protections used provide an appropriate level of protection for the information being transferred.
You can contact us if you would like further information about the safeguards used for international transfers of your personal information.
9. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period will depend on factors including:
the nature of the information;
why it was collected;
whether you remain a customer, dealer or business contact;
the duration of any contractual relationship;
applicable warranty or support periods;
legal, accounting and taxation requirements;
whether the information is required to establish or defend legal claims; and
applicable limitation periods.
We may retain some information for longer where required by law or where reasonably necessary to protect our legal rights.
Where personal information is no longer required, we will delete it, anonymise it or otherwise securely dispose of it in accordance with our retention procedures.
10. How We Protect Your Information
We use appropriate technical and organisational measures designed to protect personal information against:
unauthorised access;
accidental loss;
misuse;
alteration;
disclosure; and
destruction.
Access to personal information is limited to people and service providers who have a legitimate business need to use it.
No internet-based system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information and the risks involved.
11. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which we process your information, UK data protection law gives you a number of rights.
These may include:
Right of access
You can ask us for confirmation that we process your personal information and request a copy of the information we hold about you.
Right to rectification
You can ask us to correct personal information that is inaccurate or complete information that is incomplete.
Right to erasure
In certain circumstances, you can ask us to delete your personal information.
This right does not apply in every situation, for example where we need to retain information to comply with a legal obligation or establish or defend legal claims.
Right to restrict processing
In certain circumstances, you can ask us to restrict the way in which we use your personal information.
Right to data portability
Where the relevant legal requirements apply, you may have the right to receive personal information you provided to us in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.
Right to object
You may have the right to object to processing based on our legitimate interests.
You have the right to object at any time to the use of your personal information for direct marketing.
Right to withdraw consent
Where we rely on your consent, you can withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Rights relating to automated decision-making
Where applicable, you may also have rights relating to decisions made solely by automated means which have legal or similarly significant effects.
To exercise any of your rights, please contact us at info@solsteer.com.
We may need to request information from you to confirm your identity before responding to a request.
Your rights are subject to certain legal conditions and exemptions.
12. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can investigate your concerns.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information about making a complaint is available from the Information Commissioner's Office.
Making a complaint to us does not affect your right to complain to the ICO.
13. Third-Party Websites
Our website may contain links to websites operated by third parties, including dealers, distributors, manufacturers, social media platforms and other organisations.
We are not responsible for the privacy practices of third-party websites.
If you follow a link to another website, you should review that organisation's privacy information to understand how it uses your personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
our business;
the way we use personal information;
our website or services;
the organisations we work with; or
applicable laws and regulatory guidance.
The latest version will be published on this website and the Last updated date at the top of this page will be revised when appropriate.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about the way we use your personal information, please contact:
SolSteer Limited
Oakwood House
Guildford Road
Bucks Green
Horsham
West Sussex
RH12 3JJ
United Kingdom
Company number: 11287576
Email: info@solsteer.com